Frequently Asked Questions
Maintenance
Our professional maintenance team executes a full make-ready, which includes paint and repairs, as needed, a thorough inspection of all appliances and lighting, and a deep clean of the apartment.
Yes, we have a professional, on-site maintenance team 7 days a week, and emergency maintenance services 24/7.
You can call or email Resident Services or submit a request via our online Resident Portal.
We address all maintenance requests within 24-48 hours. Emergencies are prioritized.
No, you can give us permission to enter your apartment when not home.
During business hours, come direct to Resident Services for assistance. After business hours, call Resident Services to be connected to our emergency support line. We do charge a $75 lock-out fee for after-hours support, as our team must travel back to the community to assist.
Yes, reasonable modifications to the apartment are permitted as long as they can be repaired at the time of move-out.
Amenities
For a full list of community amenities, visit: https://lascolinas.aveliving.com/amenities
The pool is open for swimming between 10am-8pm.
Yes, we provide complimentary surface parking.
All apartments are fully accessorized with a washer, dryer, dishwasher, microwave, range, and refrigerator.
Every apartment comes with a washer and dryer.
There is an initial $300 pet fee, in addition to pet rent of $35/month per pet.
Call Resident Services to speak with a leasing professional.
All packages can be held up to 7 days through our 24/7 Luxer Locker system.
Our fitness center has a variety of exercise equipment to meet your health and wellness needs. Equipment includes cardio, strength training, free weights and kettlebells, and yoga mats.
Our amenities are complimentary for resident use. Quiet hours begin at 10 pm.
Admin
We do not require an appointment, but it is recommended so we can personalize your tour experience.
Our professional team is on site and available 6 days a week.
Either online via our resident portal or with the leasing team, we have paper applications on site.
Within 24 hours.
The $75 application and $150 admin fees are the only payments required prior to move-in day.
Our team is here to help you find your dream apartment and guide you through the process.
You can pay online by credit card or ACH, or by check in person.
You will have the option to set up automatic payments or make a one-time payment in our online Resident Portal.
Utilities are billed separately.
Please Contact Green Mountain Energy
Yes, we have a resident referral program. Please ask our team for more information!
Guests are allowed. Only two guests are allowed at the pool per resident at a time.
No, we do not offer price reductions on longer leases.
There will be a new security deposit fee.
No, we do not allow subleasing.
Lease breakages are outlined in your signed lease agreement, please contact our team to discuss your options.
Location
Yes, minutes from DFW International Airport and The Dallas Area Rapid Transit.
Baylor Scott & White Surgical Hospital Las Colinas, American Journey Experience - History Museum & Event Center
Pleasant Valley School District
Paw Colinas dog Park is a short 5 minute drive
Campion Trails Park is 4 miles away
MacArthur Crossing and The Shops at MacArthur Hills
Starbucks- 0.2 miles away
Directions
1501 Meridian Drive, Irving, TX 75038-conveniently located to Sam Rayburn Tollway and LBJ Freeway
N State Highway 161 and Meridian Dr
Didn't find an answer?
Our team is always ready to answer your questions.